¿Do you have branches in other cities?
El Regalo.net has branches in Bogotá, Medellín and Spain from where we do the order receiving and deliver.
In de moment there’s no branches in other country´s.
If you have some inquietude about your gift deliver in Colombia don’t doubt in communicate us
to the mail contactenos@elregalo.net or pushing here.
¿ Is it safe paying with my credit card?
Our pay system is safe however we recommend to look that in your navigator is active the security lock
that guarantees the transactions at the moment of going to the page that requireds your datums.
We work whit PayPal, they guarantee the transaction security depending the credit card that the user choose.
Our transfer information system is supported and codify by Paypal.
PayPal at the moment a belongs to Verising, the company of highest trustworthy in datum transmission through Internet.
The credit cards numbers aren’t store up directly in the service, highly lowering security risk involve in the process and transactions approbations through Internet.
¿Product Quality?
In El Regalo.net we guarantee that all our products are originals and comes in its original pack.
¿Can I do a purchase if I do a purchase if I’m at Colombia or Spain?
Yes, the orders can be made from any country o the world at our web page; you can pay with your credit card with PayPal system.
We can also accept international sending of money but for this you must contact us.
¿How can I pay if I’m at Colombia or Spain?
El Regalo.net is working very hard to make easy cash pays through our web site, until now is necessary
to deposit in the account that specifics at the moment that you do the purchase and choose like paying method bank transference.
our paying system on line receives most importants credit cards.
Once we receive your money will send you a mail that confirms the deliver order.
¿How can I confirm my pay by bank deposit?
After you do the deposit or the transference by the cost that was send to your mail in the orders ‘s confirmation or for the value gave by our agent,
call to El Regalo.net (phone numbers) and give the deposit number and bench from where you did the deposit.
You can also deliver us this same information to the mail contactenos@elregalo.net or through contact us mail relationing the order number.
Once we receive the money we’ll send you an E-mail or call you to confirm the order deliver.
¿How can I do a reclame?
In El Regalo.net our principal objective is give to our customer an excellent service with quality
and punctuality, is for that we are ready to accept giving backs as long as the reason is product’s damage or defect or our mistake at the deliver moment.
For most detail information you can go to our section Returns.
¿Do I receive a deliver confirmation?
Yes, in El Regalo.net we always you to know about the deliver process, therefore you receive confirmation
and receiving information about your order, at the moment that it’s in process and also at the moment it’s
deliver that’s why it’s so important that you filled out the formulary with truthful datums.
¿Can I do changes in the order?
Yes, is possible to do changes in the order, you can communicate with us in contact us
or by mail pushing here, have in mind that you can only do changes if you did your order whit anticipation
and isn’t in deliver stage.
¿Is it possible that a person of customer service helps me make a purchase?
Yes, if you have problems in the purchase process, you can contact with our quality staff at the phone numbers
mention in the contact us section, who with pleasure will offer you the help you need to do your purchase
or if you want they can do the purchase for you.
¿And the pack?
All our products are elegantly packed in gift paper and a beautiful card with your message,
with out additional cost.
¿More questions?
Our interest is make satisfy customer and for that we are always ready to do necessary betterments
and admit reclames and advices.
If you have some comment or question, please do click here.
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